Refund policy

Return & Replacement Policy

At Devi Nandini, we take great pride in offering premium-quality unstitched women's ethnic suits. Every product is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Please read our Return & Replacement Policy carefully before placing your order.

1. Replacement Eligibility

We offer replacement only if the product you receive is:

  • Damaged during transit
  • Defective due to a manufacturing issue
  • Incorrect product received
  • Parcel received in a visibly damaged condition

To be eligible for a replacement, you must:

  • Record a continuous unboxing video from the moment you receive the sealed parcel until the product is fully unpacked.
  • Ensure the video clearly shows the unopened package, the opening process, and the condition of the product.
  • Contact our customer support and share the unboxing video within 24 hours of delivery.

Replacement requests submitted without a valid unboxing video will not be accepted.

2. No Refund Policy

We do not offer refunds under any circumstances.

If your replacement request is approved after verification, we will send you a replacement product. Refunds to your original payment method or bank account are not available.

3. Product Details & Customer Responsibility

Our products are sold as premium unstitched women's ethnic suit materials.

Customers are requested to carefully read the product description, fabric details, colour information, and package contents before placing an order.

Minor variations in colour may occur due to screen settings, photography lighting, or display settings. Such variations are natural and do not qualify for replacement.

As our products are unstitched, replacement requests based on personal preference, colour expectations, or change of mind will not be accepted.

4. Fabric Inspection

Customers are requested to inspect the complete fabric carefully before cutting, stitching, washing, or altering it.

Once the fabric has been cut, stitched, washed, altered, or used, it will be considered accepted by the customer, and no replacement request will be entertained, even if a defect is discovered afterward.

We strongly recommend checking the entire product thoroughly immediately after delivery.

5. Conditions for Replacement

Replacement requests will not be accepted if:

  • The request is made more than 24 hours after delivery.
  • The product has been cut, stitched, washed, altered, ironed, or used.
  • Original tags, packaging, or accessories are missing.
  • A valid unboxing video is not provided.
  • The damage or defect occurred after delivery due to customer handling.
  • The replacement request is based on personal preference, colour variation, or change of mind.

6. Quality Verification

Once we receive your request, our quality team will carefully review the unboxing video and supporting information.

If the claim is found to be genuine and complies with this policy, we will arrange a replacement at no additional cost.

Devi Nandini reserves the right to approve or reject any replacement request after completing the verification process.

7. Contact Us

For any replacement request, please contact us within 24 hours of receiving your order and provide:

  • Order ID
  • Unboxing video
  • Photos of the product (if requested)

Email: admin.devinandini@gmail.com

8. Acceptance of Policy

By placing an order with Devi Nandini, you acknowledge that you have read, understood, and agreed to this Return & Replacement Policy.